Shipping Policy

Effective Date: August 01, 2025

At Pet Joyland, Inc, we aim to deliver your orders quickly and securely. Please review our shipping guidelines below.

1. Order Processing and Handling Time

  • Orders are processed within 1 to 2 business days (Monday to Friday).

  • Orders placed after 9:00 AM EST will be processed the following business day.

  • We do not process or ship orders on weekends or public holidays.

2. Transit Time

  • Standard shipping transit time is 3 to 5 business days (Monday to Friday), depending on your location.

  • Delivery delays may occasionally occur due to factors outside our control such as weather or carrier delays.

3. Shipping Rates

  • We offer free standard shipping on all orders unless otherwise stated at checkout.

  • Expedited shipping options may be available at an additional cost.

4. Shipping Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information to monitor your package.

6. Delivery Areas

We currently ship within the United States. If you need international shipping, please contact us before placing your order.

7. Failed Deliveries

If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts, the customer may be responsible for reshipping costs.

8. Contact Us

For questions regarding shipping, please contact:

Business Name: Pet Joyland, Inc
Physical Address: 1543 Ridge Rd, Hartwell, GA 30643, United States
Email: support@petjoyland.shop
Phone: +1 (205) 840 0521