Return and Refund Policy

Effective Date: August 01, 2025

At Pet Joyland, Inc, your satisfaction is our top priority. We are proud to offer Free Returns so you can shop with confidence.

1. Free Returns

  • You may return most new, unused items within 30 days of delivery at no cost to you.

  • We will provide a prepaid return shipping label upon request.

  • Items must be returned in their original condition, with all packaging, tags, and accessories included.

2. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 to 7 business days and credited to your original payment method.

  • Shipping charges you originally paid will also be refunded if the entire order is returned.

3. Exchanges

Need a different size, color, or product? Contact us, and we’ll provide a free return label for your exchange. Exchanges are subject to product availability.

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items marked as final sale

  • Used or damaged products not caused by manufacturer defects

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll arrange for a replacement or a full refund, all at no additional cost.

6. How to Start a Free Return

Simply email us at support@petjoyland.shop with your order number and reason for return. We’ll send you a prepaid return label and step-by-step instructions.

7. Contact Us

For questions or to request a return, please contact:

Business Name: Pet Joyland, Inc
Physical Address: 1543 Ridge Rd, Hartwell, GA 30643, United States
Email: support@petjoyland.shop
Phone: +1 (205) 840 0521